First, double-check if you entered your username and password correctly when logging in to your personal profile. Pay attention to special symbols and capital letters, if they were used in the password. If all the data you entered is correct, but you can't log in to your account, try one of the suggested actions:
- Use the "Forgot your password?" feature or see the password recovery instructions on our site.
- Clear your browser's cache and cookies.
- Use the browsers Google Chrome or Mozilla Firefox, in which our platform works most correctly and efficiently.
If you have additional questions about password recovery, contact our support team at hello@dotbig.support.