FAQ

General

• How do I sign in to my personal account?
• How do I get my username and first password
• How do I change/restore my password?
• How to make a deposit?
• How to withdraw funds?
• How do I know the status of my deposit/withdrawal/internal transactions?

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Registration

• Can I register under an alias?
• Can I change my username after registering?
• Is it possible to register without an initial deposit?
• How can I change the name I registered under?
• How can I change the email address and phone number in my account?
• How can I change my residential address information?

Deposit

• How can I make a deposit?
• What is the minimum initial deposit?
• What ways can I deposit?
• How can I confirm the deposit?
• How secure are my bank transactions?
• How can I find out the status of my deposits?

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Account Verification

• How can I verify my account?
• How do I upload documents?
• What is proof of identity?
• What is proof of residency?
• Why do I need to provide personal documents?
• After identity verification, do I need to repeat the verification before each transaction?

Commissions

• Is there a fee for an inactive account?
• Do you have a deposit fee?

Problem resolution

• What should I do if I can't log in to my personal cabinet?
• Why can't I open/close positions?
• Why can't I recharge via credit card or deposit card?
• What should I do if I have problems with my connection or trading account?

Trading and investments

• What is a trader's account?
• What is a spread?
• What is PIP?
• What is Leverage?
• What is Stop Loss?
• What is Take Profit?

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